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Texas Workers Compensation

Dispute Resolution

Workers’ compensation is a state-regulated insurance program that pays your medical bills and replaces a portion of your lost wages if you have a work-related injury or illness and your employer has workers’ compensation insurance under the Texas Workers’ Compensation Act.

If a dispute arises about your injury or illness, the first thing you should do is call the insurance carrier and discuss your problem(s) with your adjuster. If you are unable to resolve the dispute, you may request dispute resolution through the Texas Department of Insurance, Division of Workers’ Compensation (TDI-DWC), the state agency that regulates the delivery of workers’ compensation. You may be required to attend one or more dispute resolution proceedings
held at the local TDI-DWC office.

What is Dispute Resolution?

There are several steps in the dispute resolution process in a workers’ compensation claim: Benefit Review Conference; arbitration or Contested Case Hearing; Appeals Panel and Judicial Review.

Benefit Review Conference (BRC)

The BRC is an informal meeting held at a local TDI-DWC office where, you will meet with someone from the insurance company to discuss the disputed issues in front of a TDI-DWC Benefit Review Officer. If the dispute is resolved, an agreement may be written and signed by you and the insurance carrier.

Arbitration

If the dispute was not resolved at the BRC, the injured employee and other parties to the dispute may agree to resolve the dispute through arbitration instead of proceeding to a contested case hearing. At arbitration an independent arbitrator chosen by TDI-DWC hears both sides of a dispute and makes a decision. The decision of the arbitrator is final and cannot be appealed.

Contested Case Hearing (CCH)

Following a BRC, if all of the parties do not choose arbitration, a CCH is the next level of dispute resolution. A CCH is a formal hearing conducted by a TDI-DWC Hearing Officer who makes a decision about the disputed issue(s) that were not resolved at the BRC. Following the CCH, you will receive the Hearing Officer’s written decision and order.

Appeals Panel

After the CCH, any party that disagrees with the Hearing Officer’s decision may request review of that decision by the TDI-DWC Appeals Panel. Instead of holding a hearing, the parties submit written statements describing their position that are reviewed by the Appeals Panel along with the Hearing Officer’s decision and the record from the CCH. The Appeals Panel will issue a written decision, which is the final step in the TDI-DWC’s dispute resolution process.

Judicial Review

If a party disagrees with the TDI-DWC Appeal Panel’s decision, the decision may be appealed to a court of law for a decision.

Attorney Representation

You may hire an attorney to represent you for your claim. An attorney may attend dispute resolution proceedings with you and present any evidence that supports your side of the dispute. The attorney’s fees will be deducted from your income benefit payments as ordered by the TDI-DWC.

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